|
We understand that your business is your biggest investment. That's why we treat every business program, with the care we would expect as if it were our very own. Every machine we sell is our signature and we don't take that lightly.
Everyone wants to tell you they have a great warranty. What good is a warranty if the company goes out of business?
We are a 25+ year old manufacturer and distributor of bulk vending machines, parts and supplies (gum, candy, nuts and novelties).
A strong warranty is only as good as the strength of the company.
1. Our warranty is a Lifetime Warranty against any defects in the machines parts that we manufacture. Simply return the broken or defective part to us, and we will replace the part immediately.
2. Warranty is valid on the entire machine against defective parts*.
We put quality and customer service first.
* Warranty coverage excludes globes, coin mechanisms and/or parts damaged by vandalism or normal wear and tear.
Warranty Return Process
All of our bulk vending machines carry a Lifetime Warranty against manufacturers defects. You simply ship the warranted product, postage/freight paid, back to us and we will will then repair or replace the warranted part or the entire machine, at our discretion. The Lifetime Warranty is valid on the entire machine, with the exception of the globe and coin mechanism. Vandalism is not covered under the warranty. The customer is responsible for return freight charges. Please pack a note with the warranted product that you are returning that includes the following information:
- Original purchaser's name, address and phone number
- Return ship to address, if different than above
- Description of the problem
- Method of payment for return shipping charges (such as, charging the credit card that is on file; contact purchaser before shipping; new credit card number with expiration date, etc.)
Please see our FAQ for details on our Advanced Cross Ship program to get your warranty replacement parts shipped out faster! |
